Avianca airlines office in Mexico

Avianca airline is one of the major passenger-carrying airlines that serves multiple domestic and international destinations. Suppose you are planning to board the aircraft soon and wish to gather information about the services provided. In that case, you can use the important Avianca airlines Mexico office details provided in the following section.

Important information about the Avianca office in Mexico: 

  • Customer service number: (+52) 800-123-3120
  • Contact number for delayed, lost, or damaged luggage: 01 800 263 0740
  • Working hours: From Monday to Sunday from 10:00 to 18:00 hrs. (CDMX)   
  • Official Avianca Airlines website:
  • Airline code: AVA
  • Operating Terminal T1

Customer services information:

Location: Office F-86, 

Hall F-3 International Area, 

mezzanine level, Terminal 1 AICM

Operating time: 10 am to 6 pm.

Sales and reservation address: 

Paseo de la Reforma No. 195 – 301

Colonia Cuauhtemoc,

Alcaldía Cuauhtemoc C.P. 06500,


Operating time: 09:00 to 17:00 hrs. (CDMX)

Baggage-related claims: 

All the baggage-related information at Avianca airlines Mexico office can be resolved at: 

Office F-86 hall F-3 International Area,

Mezzanine level

Terminal 1 AICM

Phone number: 55-5571-3242. Ext. 8304

Operating hours: 9 am to 6 pm.

Different mediums to contact Avianca airlines in Mexico: 

  • Communicate to Avianca airlines over the phone: The contact approach that enables callers to get live assistance from customer service is by using the alternative of the phone. Callers must start the process by dialing Avianca Mexico phone number: 800-123-3120, and process the instructions guided by an automated voice to get in touch with the corresponding representative.
  • Reach Avianca in Mexico using WhatsApp facility: Avianca provides the facility to chat with the virtual assistant over WhatsApp. To use this medium following steps must be used by the people: 
  1. Visit the official Avianca airlines website.
  2. Navigate to the contact us section.
  3. Click on the WhatsApp support link.
  4. To chat with the airline representative, you must enter your login credentials.
  5. Soon, you will be facilitated with the finest possible solution. 
  • Use social media to get a response from Avianca: 

If any person wants to clarify any issue quickly, he can use the social media platform. He    can draft his issue and post it on the below-mentioned platforms:



They are also permitted to send messages on the platforms described above and expect a solution quickly. 

Avianca baggage allowance: 

Avianca allows the following baggage to be carried on their flights:

  • Checked-in luggage
  • Carry on luggage 
  • Additional bags or sports equipment.

Services provided by customer care at the Avianca office in Mexico:

  • If you wish to resolve flight booking procedures.
  • For flight cancellations.
  • For issues related to visas or immigration.
  • If you have issues related to delayed flights.
  • To book inflight meals.
  • To use Airport lounge facilities.
  • To upgrade your traveling class.
  • If you wish to select a seat for your journey.
  • To report missing or damaged luggage.
  • To resolve miles-related issues.
  • To purchase velvet parking.
  • Inquiries related to inflight entertainment.
  • If you wish to request special assistance.

Planes and Aircrafts provided by Avianca:

Avianca has a great fleet size. Some of the aircraft operated by the airlines are mentioned below: 

  • Embraer 190
  • Cessna 208
  • ATR 42
  • Cessna 208
  • ATR 42
  • ATR 72-600
  • Airbus A318-100
  • Airbus A319-100
  • Airbus A319neo
  • Airbus A320-200
  • Airbus A321 neo
  • Airbus A330-200
  • Airbus A350-900

Important FAQs related to Avianca Airlines office in Mexico: 

Ques: Which Terminal is used by Avianca at Mexico International Airport for flight operations?

Ans: Avianca flight arrives and departs from Terminal 1 of Mexico International Airport. If, before reaching the information, you wish to gather information about the terminal and boarding gate, then you can dial the Avianca Mexico office phone number to reach the representative and clarify your issues. 

Que:  Where is Avianca Airlines Mexico's head office?

Ans: You can contact Avianca Airlines Mexico Office Address in Bogota, where Avianca headquarters is situated.

Que: How early must you reach Mexico Airport to board an Avianca airlines flight?

Ans: If traveling to any domestic location, you must report at the airport one hour before the flight departure. On the other hand, if your flight is scheduled for an international location, you must report at least 2 hours before the flight departure time. Also, to avoid any last-minute issues, you must check-in online and provide the relevant documents.

Que: What can be done if you have traveled with Avianca airlines and your bags are lost at Mexico Airport?

Ans: To report for lost property or to claim your bags, you must contact the lost and found department at the airport. Also, you can fill out the online form using the following steps to inform about the lost property:

  • Visit the official page of Avianca
  • Navigate to the “Help center.”
  • Select the option of an online solution.
  • Tap on the online form link.
  • Fill in all the mandatory information.
  • Insert your bag tags and other important information in the message box.
  • Provide the required documents.
  • Review your details. 
  • Press the confirmation check box and press the submit button. 

Que: When does the online check-in process begin for Avianca?

Ans: You can use the online check-in approach 48 hours before the scheduled departure of your flight. You can also select a particular seat option after checking in online. 

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