How do I add special assistance to Wizz Air?

If a passenger is physically disabled or has reduced mobility, they can seek support from Wizz Air to receive special assistance during the trip. The Special assistance on Wizz Air is free, and the airline aims to provide a less stressful trip. So, if you want to inquire how to get Wizz Air special assistance on your flight, you can go through the details provided below and learn its procedures and policies for wheelchair assistance.

How can you add special assistance to Wizz Air?

With Wizz Air, you can include special assistance in your ticket online through the airline's official website at the time of booking and offline by contacting the airline's Special assistance contact centers at the airport and on a phone call. You can add the Wizz Air wheelchair assistance at the time of reservation by following the given below steps:

  • For the first step, move to the Wizz Air booking page.
  • Then, you must select the date and time for your departure and arrival.
  • Now, you need to enter your destination and your airport location.
  • Select the type of your class and your trip type.
  • Mention other details and find your flight options.
  • After that, you must choose suitable flight options and move to another page.
  • Provide your personal information, and then you will get an option of "add special assistance."
  • Follow the on-screen steps to include wheelchair assistance.
  • Pay the cost of your new reservation.
  • You will receive a confirmation from Wizz Air for your booked ticket wherein the special assistance included in your ticket is mentioned.

How can I receive special assistance on Wizz Air?

Wizz Air provides special assistance to its elderly passengers and those who need assistance like wheelchairs and other mobility devices that help them have worry-free and comfortable journeys. So, if you forgot to include it at the time of booking, you can include it directly by contacting the airline's special assistance contact centers. You can call this Wizz Air special assistance number - 0044 330 977 044 4 to connect with the airline live representative and speak English. The Special Assistance call centers are open for 24 hours to help travelers.

Request special assistance via email: People can also request Wizz Air to get special assistance by sending them a written request and inquiry at this email address - [email protected]. While writing an email regarding special assistance, you must mention particular assistance regarding wheelchair service, mobility devices, and other medical help. Once you email Wizz Air, your response will be provided soon.

Terms and conditions for special assistance on Wizz Air:

Here are some essential highlights that every passenger should know about for adding special assistance. 

  • When you are adding wheelchair assistance to your Wizz Air reservation, you have to provide the dimensions, battery type, if it is applicable, and weight of your wheelchair.
  • Passengers requiring special assistance on their journey must inform the airline 48 hours before their scheduled departure time.
  • Passengers are required to travel with their companion passengers of the age of a minimum of 16 who can help them with physical assistance to lift them or move them from their seats when in flight unaided.
  • The wheelchair assistance doesn't incur any luggage fee and will be returned to the passengers at the baggage claim area.
  • The batteries should be securely attached to the wheelchair, and the airline only accepts dry cell and non-spillable batteries for easy transport.
  • People who have lost their wheelchairs or their wheelchairs get damaged need to report them and get the PIR from the airline agent.
  • According to the Airline rules, Mobility aids or items like walkers can be carried as checked luggage for free. 

Can you use your wheelchair to get to your flight?

No, passengers cannot use their wheelchairs to get to their aircraft. Wizz Air will provide the traveler with one wheelchair on the way to the flight, during the journey, and after the flight. As per the Wizz Air guidelines, passenger-owned wheelchairs will be carried by the airline in aircraft free of charge. You can call the Wizz Air wheelchair assistance contact number - 0044 330 977 044 4 to get any other information regarding special assistance.

Can passengers use their own oxygen devices during the trip?

No, travelers cannot carry their oxygen containers on board since Wizz Air can provide them with extra oxygen during the flight for some medical reasons. Passengers need to provide the "fit to fly" medical certificate to the airline, which confirms the following conditions:

  • Travelers are not required to have a continuous oxygen supply for over 250 minutes at the flow rate of 2 L per minute.
  • Oxygen provided by Wizz Air is suitable for every passenger.
  • For safety reasons, oxygen will not be offered during flight take-off and landing, which passengers should accept.
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