Southwest is one of the major airlines in the United States and is the world's largest low-cost airline. They wish to provide the passengers with the best inflight and airport services. They ensure that the passengers get constant assistance from the time of making the reservation of their flight ticket to the time they reach their desired destination. They must ensure that the passengers get the best help and assistance in every major and minor aspect, be it the online reservation process or request for any special or medical assistance at the airport. But to request, they get help and assistance from Southwest customer service, and you must know the methods required to do the same.
There are multiple ways through which you can connect with the customer service team of Southwest for necessary help and assistance, as mentioned and explained here for you.
Communicate via Phone Call
People usually opt for the Southwest phone number to ask for the necessary help and assistance from the airlines. The steps required or to be followed to connect with the agent are mentioned and explained here as follows.
Communicate via Live Chat
The passenger can get the best help and assistance over live chat, and people usually opt for this method to avoid facing the Southwest hold time over a call. The process to connect with the representative over chat is as follows.
Communicate via the Contact form.
If you feel that the issue you have been facing with your reservation requires personal assistance from the customer service agent. Then you can always request a callback from the customer service team by following the steps explained here as follows.
Communicate via Email
The passengers can also mail the airline for any complaint, query, or compliment. The process to send an email on Southwest is different, and the step-by-step assistance is mentioned here for you as follows.
It will not take a very long time for the customer service agent of the airline to connect with you over call. But you may face a hold time of 2+ hours during peak hours, especially during the holiday season. The passengers usually wander to avoid unnecessary chaos, so they opt for other ways to get hold of the agent. The hold time on Southwest hold flight reservations will be a completely different concept than the hold time faced by passengers over call.
The passengers can hold their flight tickets within 24 hours before they confirm their booking. The passengers use the option of Southwest 24-hour hold so that they can hold their flight tickets at cheaper prices before making the confirmation for the same. They need to pay a token amount to hold the flight ticket so that they can freeze the prices for the booking.
Official weblink: https://www.southwest.com/
Related topic: https://community.southwest.com/t5/Travel-Policies/Flight-Reservation/td-p/58891
Customer service: 1 (800) 435-9792