Yes, the airline has the Air Serbia 24-hour cancellation policy, which passengers can use in case they have booked with the airline. According to the policy, the passenger can cancel with the airline within 24 hours of purchasing the ticket, given that the booking process was done a minimum of 7 days before the flight's scheduled departure. No cancellation fee would be charged, and the passenger is entitled to a full refund.
Apart from this specific policy, the airline has also formulated the Air Serbia cancellation policy, the pointers to which are discussed below:
There are discrete modes through which the passenger can initiate the cancellation process with Air Serbia Airlines. The details of the same are given here as follows:
• Instigating the cancellation process with Air Serbia on call:
The passengers can call + 1 (718) 7258642, connecting them to the airline's contact center team. Specify the issue, and then the team will assign an agent to help with the cancellation process. Avoid placing the call between 10 a.m. to 3 p.m., which are the peak hours with the airline. Early morning hours serve as the best time to connect with the agent.
• Commencement of the process of cancellation via the online portal:
Air Serbia allows passengers to resort to the online mode of cancelation in case the call process is not getting through. They can follow the easy methodology given here to make the cancel with the airline:
The Air Serbia cancellation fee varies according to the fare conditions under which the booking has been made. The fee charged depends on the fare type, distance, and the destination traveled to. Usually, the Air Serbia team would charge around 250 USD to 500 USD, which tends to show an inclination in the rate depending on the policy governing the airlines. A zero cancellation fee gets levied on the passenger if they are faced with the situation discussed under the cancellation policy with the airline.
The passengers who have initiated the Air Serbia cancellation refund with the airline can request a refund. The airlines take an average of 7 working days if the payment was initiated through a credit card or any other form of payment. If the passenger has paid for the ticket using cash or check, then the airline would take a time limit of 20 working days to complete the refund process.
The different ways to initiate the refund process are:
Yes, the passenger can call the airline to request to hold their reservation if they need time to finalize the booking. The airlines allow a maximum of 24 hours to hold the booking, after which it would be canceled. The major advantage of holding a reservation is that the passenger is guaranteed no change in ticket fare. The passenger will only be charged a minimum hold fee for the same.