How can I complain to Turkish Airlines?

Although Turkish Airlines provide an excellent experience if you are flying with them sometimes, we find some inconvenience in the journey. Suppose you discovered your baggage was damaged or lost due to mishandling the luggage when reaching the baggage belt. So these things make your trip a terrible experience. If you have faced the same issue and want to know how to file Turkish airline complaints, read the information below.

Reasons to file a complaint 

Many reasons can make your journey a terrible experience with the Airline. Some of them are mentioned below-

  • Flight delayed
  • Flight cancellation
  • Baggage issue
  • Refund 
  • Boarding denied etc.

How to make a complaint to Turkish Airlines?

You can file a complaint through various methods such as phone, Chat, email, contact form, social media, etc. Below you will get all the information regarding the processes below-

Through Turkish Airlines phone number-

You can file a complaint to Turkish Airlines by calling the Turkish Airline's complaint number and connecting to the executive. Follow the steps below-

  • Dial 0850 333 0 849 / 0850 333 2 538 on your phone
  • Choose your preferred language
  • Follow the given IVR instructions 
  • Press 1 to know the refund status
  • Press 2 to connect with the agent
  • After selecting the number, wait a while as your call is getting connected
  • Explain your experience to the executive providing relevant personal and flight details
  • Ask him to file a complaint on your behalf
  • You will receive a confirmation email with your provided contact details.

Through Turkish Airlines complaint form-

Turkish Airlines provide complaint form/ feedback forms to their customers to share their experiences with the Airline. You can find the complaint form on the official website.

  • Visit the official website of the Airline https://www.turkishairlines.com/
  • You will see a complaint/feedback tab on the homepage
  • Select the option, and you will be redirected to the complaint form. Select the new feedback option.
  • Fill out your personal details in the Turkish Airline's complaint form- name, address, phone number, email, etc
  • Now update your flight details on the form- booking number, flight number, departure date, etc.
  • Now select the complaint type- baggage, refund, flight delay, etc.
  • Describe the issue in the description box and Update supporting documents in PDF form
  • Provide a contact number for the Airline to connect with you in the future and submit.

Through Turkish Airlines Feedback Form- 

You can also file a complaint with Turkish Airlines through their feedback form, Click the link https://www.turkishairlines.com/en-us/any-questions/get-in-touch/, and you will be redirected to the get in touch tab. Scroll down and select the flight departing the city. You will get contact information, including their office address, contact number, and Turkish Airline complaint email address. You can find the email id compose a mail, describe your experience in the mail, provide your contact details and flight information, and send it. You will receive a timely response from the Airline.

Through social media networks-

Airlines are also available on social media platforms like Facebook, Twitter, Instagram, etc., for providing you with the latest deals and offers and listening to your complaint, assistance, and compensation. You can directly message them through Facebook or tweet them on Twitter. You can connect with the Airline directly through their social media pages. Some of them are given below.

Through Turkish Airlines live chat-

Turkish Airlines also provide a live chat option where you can write to them by connecting to the live agent and asking him to file the complaint on your behalf.

  • Visit the official website 
  • Select the contact us tab on the home screen
  • Select the Chat with Us option
  • A chat window will open. Write your query in the chat box
  • Select the related query to get the best response, or you will directly get connected to the agent
  • Describe your bad experience to the agent and provide your Flight details- booking id, full name, departure date, etc.
  • After completing the complaint process, you will receive a confirmation mail on your provided email id.

Conclusion-

Visit the official website of Turkish Airlines to learn more about their policies, or you can directly connect to the official number to share your dissatisfaction. 

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