How can I get in touch with China Southern Airlines?

Any consumer service has its fair share of complicated policies or random issues, which can lead to the consumers having a tough time. Thus, most well-established businesses invest in a good customer support team, which can help their loyal customers in such times of need.

Airlines are one of those businesses which are heavily reliant on technology. And as the thumb rule goes, the more complex a process is, the more hiccups can come up. Thus, the need for a customer support team is more relevant for an Airline. Chinese Southern Airlines is one of those Airlines which acknowledge this need and consequently has an official China southern customer service to assist its commuters. Those looking for the details of the same can read the upcoming sections, which expand on the given topic.

What are the ways to contact China Southern Airlines customer support?

China Southern Airlines has made various categorizations to make its customer service easily accessible. All details of these customer support teams, including their contact details and working hours, are displayed on the China Southern website. These details of customer service numbers are for the mainland and international support teams, domestic and international reservations teams, complaint resolve team, etc.

How to Call a China Southern Live Agent?

The contact details of any of the voice support departments can be accessed by employing the following measures:

  • Get your preferred browser up and running, and open the China Southern homepage.
  • Next, get to the bottom of this page and click on the “Contact Us” link under the “Customer Support” menu.
  • This will make the browser load a new page that will list all the contact numbers of different China Southern voice support teams.

China Southern Voice Menu

  • Dial the contact number 1 (888) 338-8988, 011 86 400 869 5539
  • Press one for a new booking or existing
  • Press two for ticket changes
  • Press three for seat assignment
  • Press four for baggage allowance
  • Press five to speak to a live agent of China Southern airlines
  • Press nine to repeat the voice menu.

What is the China Southern customer service contact number?

While the list is quite comprehensive, some of the most important China Southern phone numbers are listed. One should also know that apart from the contact details, the working hours and the primary responsibility of each of these teams are available on the website too.

  • Overseas hotline of the Domestic Reservations team: +86 4008695539-1-1
  • Overseas hotline for International Reservations team: +86 4008695539-1-2
  • Overseas hotline for Ticket and refund: +86 4008695539-1-2-2

What are the customer service hours of China Southern Airlines?

  • All of the customer service teams of China Southern Airlines work around the clock, i.e., 24/7, for the whole year.
  • The best time to call China Southern customer service is during their normal working hours. This would require you to check your current time zone and call China Southern from 9 AM to 5 PM in China, where the customer service is based.
  • Consequently, people in the U.S. can call the airline anytime between 7 PM to 3 AM.

How to contact China Southern through other channels?

One can contact China Southern using the social media platforms of Facebook, Instagram, etc., to directly message or tag the China Southern Airlines portal on these platforms. One can search for the official China Southern account on these platforms or click on the social media icons for support on the China Southern homepage.

 China Southern Weblinks:

  • Customer Reviews
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