Is it possible to put an Air NZ on hold?

Suppose you want to book the flight and connect with the representative but do not have complete information about the age of the passenger, extra luggage, and date of departure. In that case, a holding facility is an excellent option. Using this facility, you can get a hold for a few moments and connect again. If you travel by the Air NZ airlines, you will get many benefits like bookings, deals and offers, voucher redemption, etc. If you want to get hold, then you can also do it. If you want to know the detailed information about getting an Air NZ hold, you need to read below.

What is the Air NZ hold policy?

  • The time for the hold will depend upon the passenger's query, but the hold time is not more than 20 minutes.
  • If the passenger is going to any domestic destination, they book the flight from the official website of the Air NZ airlines; then they will get the hold for around 10 minutes on the phone call and 15 minutes for a chat.
  • If the passenger travels to any international destination, they will get the hold time; then they will get a hold time for Air NZ customer service for nearly 20 minutes on a phone call and live chat.
  • If the passenger books the flight ticket through any official representative, then the passenger needs to contact them.

Different ways to get a hold of Air NZ are given below.

Via Air NZ Phone call:

If the passenger of Air NZ wants to resolve all the queries within a few moments, they choose this quickest option. If passengers go with this option, they need to open the official website of Air NZ airlines in any suitable web browser, and after this, they need to click to contact us section. The passenger needs to select the call option form and fill out the country's name with the pin code. On the next page, the Air NZ phone number will come on the screen; make a call on that number, and follow the IVR instruction.

  • Dial 1 (800) 262-1234 or Flight enquiries - New Zealand 0800 737 000 - Overseas +64 (0)9 357 3000. Airpoints enquiries - New Zealand 0800 247 764
  • Press 1 to make the reservation
  • Press 2 to make changes in the reservation
  • Press 3 to cancel the flight
  • Press 4 to talk to a representative
  • Press 5 to get a hold
  • Press 6 to know about a refund
  • Press 7 to go back menu

Press the according to your query and connect with the representative

Via Air NZ Live Chat (Chat with Oscar)

If you want to go with any other way than a phone call or if you are unable to connect on the phone call due to network issues or any other issue, you can choose this option. You need to follow the below-mentioned process

  • First, you have to open the official website of Air NZ airlines in your suitable search engine or visit here:
  • Next, you need to click on to contact us section from the top right of the page.
  • After this, you can see various ways to connect; you need to choose the live chat.
  • Now fill out the passenger's details like name, contact number, and registered email id.
  • Following this, they will have to fill out the flight details and submit the details.
  • Now chat section will open; the passenger needs to mention the concern and time for getting hold.
  • Last, the representative related to that concern will connect with the passenger at the mentioned time.

The earlier mentioned ways will give information about getting hold of Air NZ airlines. Suppose if any of your queries remain unsolved, or you want to know about Air NZ's hold fare, you can also contact the official representative of Air NZ. 

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