How can I get in touch with Amtrak?

There can be many reasons for a passenger to contact Amtrak customer service. These reasons can be errors while making a reservation or canceling a train ticket or wanting to file a complaint, and many more. Don't worry. Amtrak has multiple ways for the convenience of their passenger to contact them, like a phone call, email service, live chat service, etc. Read about these ways and steps and get in touch with Amtrak.

Different mediums through which you can contact the customer service of Amtrak

Can I talk on the phone on Amtrak?

A phone is always the best medium to communicate with customer care executives. You can explain all your problems properly. The Amtrak customer service number is available 24/7. Follow the instructions given below and contact the live agent:

  • Open the homepage of Amtrak and scroll down to the end of the page and select the "contact us" option.
  • Then click on "call us," and a new webpage will load.
  • Dial the provided number, i.e.,
  • 1-215-856-7924 for international visitors
  • 1-800-307-5000 for Amtrak Guest reward
  • 1-800-872-1477 to enquire about train

 After dialing the contact number, follow the voice menu, which is as follows:

  • Dial the phone number 1-800-USA-RAIL (1-800-872-7245) TTY 1-800-523-6590
  • Press 1 to check the train status
  • Press 2 to make a new reservation
  • Press 3 to cancel a reservation
  • Press 4 to know the refund status
  • Press 8 to talk to a live agent.
  • And press # to repeat the menu.

Contacting Amtrak via live chat service: 

You will experience a long wait or hold on the Amtrak phone number due to a high number of calls at a time. In that case, a passenger can talk to a live agent through the live chat window. The live chat window is known as Julie by Amtrak. Follow the steps given below to talk to Julie:

  • Go to the website of Amtrak and log in to the account by entering your ID and password.
  • Visit the contact us page and click on the "call or write us" option
  • Then, a new web page will open; select "ask Julie," and you are connected to a live agent.

Contacting Amtrak via email service: 

A passenger of Amtrak who faces any problem can write a mail to them. All you have to do is compose an email by mentioning your first and last name, contact number, booking reference number, and your query or problem. Send the composed mail to [email protected] or visit there to explain your concernA customer care executive will revert to you within twenty-four hours.

Alternative ways to contact Amtrak

Through complaint form: if you have any complaints and want to contact Amtrak, you can write them down in the complaint form. The complaint form is present on the contact us page of Amtrak. Select the subject, fill in the required details and write down your complaint within 700 words. A live agent will email and give you a call within twenty-four hours.

Through social media: you can directly send a message on the social media accounts of Amtrak or write on their wall on Facebook, Twitter, or LinkedIn. You can even mention them in your stories. The links for the social media account are:

Timing of the customer service of Amtrak

After reading all the ways of communication, you might be wondering about Amtrak customer service hours? The customer service of Amtrak is available twenty-four hours a day and seven days a week (best time to call: 9:15 am). The email service and social media are also as efficient as phone calls and live chat, but you will not get quick assistance. If you want a quick resolution, you can contact Amtrak through a phone call or live chat.

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