Snatch information to get in touch with Malaysia Airlines

When having selected Malaysia Airlines as your travel partner and acquire many benefits to ease your travel experience. If you have come across a term that is difficult to understand, you can approach the airline's customer service. And if you are getting an issue with the modes available for communication, then worry not because, in the subheadings, you can have the answers.

Method to communicate with Malaysia Airlines customer service

When you have a requirement to speak with the customer service of the airline, then refer to the below and choose the appropriate options. 

Get in touch with Malaysia airlines via phone call

The preferred mode to get the resolution is called; the reason for that is you can get instant resolution and the freedom of speaking in the native languages. Further, the Malaysia airlines phone number is recognized as 1 (800) 552-9264 and then choose the options from the IVR menu likewise:-

  • Press 1 to choose the preferable language
  • Press 3 to join enrich
  • Press 6 for existing booking
  • And then Press 1 to change the flight date
  • Press 2 to cancel a reservation 
  • Press 9 to speak with customer service.

Via chat

While making the call, you may get into a problem that is hard to get through, and as a substitute, you can use chat modes. And for getting there, comply with the path that has been laid at the bottom:-

  • Open the official website of Malaysia Airlines
  • After that, click on the contact us icon
  • From the next page, click on the chat icon and choose the stat chat option.

Via email

When a passenger does not have to use Malaysia airlines 24-hour contact options or wishes to keep track of their request, you can share your concern by email. The airline's official email address has been written at the bottom with their field, but revert form them you can have it within 12 to 48hours.

  • To ask anything or send queries on enrich, you can try this email id [email protected].
  • To collect the item related to pre-order and collecting on board, copy this id [email protected].
  • And to approach the ground handling department to report any matter, try this one [email protected].

Via feedback form

There are multiple services offered by the airline, and if you are using one and find a problem that needs to be reported, you can submit the feedback form. In this way, you can get to Malaysia airlines customer service, and the solution could take 24 to 72 hours. The benefit of this, you can attach the pdf file for a better explanation. And the guide getting to the form is as follows:-

  • Head to the Malaysia Airlines official website
  • From the homepage, click on the contact us icon
  • Later on, the form appears, and there you get to enter the details that have been asked in it.
  • And then click on the submit icon.

Via social media

Now social media is one of the commonly used communication platforms, and you can also locate airline customer service there. After reaching out, you can share the direct message or tag them in your post. Moreover, to get there, you can use the links that are mentioned at the bottom:-

Via post

When the inline method is available in the airline does not help you to cite the issues to customer service. Then you can send a post to the head office at the address given below:-

To- MAS Complex A,

Nearby- Sultan Abdul Aziz Shah Airport, 47200 Subang

Selangor, Wilayah Persekutuan, 50250,


Thus, by going through here, you can have the knowledge of Malaysia airlines customer service hours as per the modes that they offer. And with that help, you can differentiate the modes that do not hamper your conditions. 

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