How do i talk to someone at British airways?

06/04/2020

Want to know the straightforward ways to speak to someone at British airways? Then, you are at the perfect place as here you will get the specific information on the same. Facing queries regarding the reservation services and policies of the British airways before planning an outing is quite common. And at that time, the passenger needs the customer support team to guide them in a required way. If you find any kind of issue or want to ask something, then you can immediately contact British Airways customer service as they provide on-the-spot assistance to its passengers whenever they require it.

Ways to connect with the British Airways customer service live agent:

British airways have offered numerous mediums to contact the help team in an effective manner. You should go through the below-mentioned ways in order to get rid of the problems.

Get Through to British airways phone number:

  • All you need to do is dial the phone number 1 (800) 247-9297 and once the call is answered, tap the specific key to speak to the customer agent.

          Press 1: change your existing booking

          Press 2: for availability, about a new booking

          Press 3: for cancellation, refund

          Press 4: for any further info

          Press 8: to hear again all options

  • Explain your issue clearly so that they can give you hassle-free solutions quickly.
  • The customer assistance provided to the passenger is free of cost and is accessible 24/7.

Through British live chat support and social media:

  • Live chat is the way of resolving your queries or issues but British Airways does not offer customer support through live chat but the passenger can visit here https://www.britishairways.com/travel/custsupport/public/en_gb to get rid of their problems
  • Also, the passenger can solve their doubts on social media such as Facebook and Twitter as they are always present in your service.

 Through email support:

  • A passenger who is not comfortable in clearing their issues on-call so can use the email support method. But email support service is also not offered by British airways customer support still passenger can send an email via visiting here https://ukprepin.custhelp.com/app/ask to get rid of refund problems

  • You just need to send an email describing your issue to the support team. After seeing your application, they will revert you for the same.

British airways help page

You can explore more information for any queries if none of the above options is not working visit: https://www.britishairways.com/en-us/information/help-and-contacts

If still you have any queries or require additional information, then you are free to get in touch with the British Airways customer service as they will proffer meticulous and reliable solutions within a short interval of time.

British Airways customer service hours

Live customer service agents from British Airways are accessible from 7 am to 11 pm EST Monday-Sunday.

Some more additional British Airways customer service phone numbers as shown below:

  • For make a new booking or check prices for flights, holidays, hotels, car hire or else upgrades

 

Telephone:

1-800-AIRWAYS

Telephone:

1-800-247-9297

Daily, 7 am - 11 pm: Eastern Standard Time (EST)

 

  • For enquire regarding changes to an existing flight booking

 

Telephone:

1-800-AIRWAYS

Telephone:

1-800-247-9297

Daily, 7 am - 11 pm: Eastern Standard Time (EST)

 

  • For Enquire regarding an existing holiday, hotel or car hire booking

 

Telephone:

1-877-4282228

Monday - Friday, 7am - 3pm

Saturday and Sunday, 7 am - 3 pm: Eastern Standard Time (EST)

 

  • Contact British Airways Holidays

Telephone:

1-877-4282228

Daily, 7 am - 11 pm: Eastern Standard Time (EST)

 

  • For Enquire regarding refunds for flight bookings

Refund requests possibly question a servicing fee.

For all other conditions, or if you have troubles cancelling your booking online, please call directly on

877-767-7970.

 

  • Contact Customer Relations

Telephone:

1-800-247-9297

(Pre-travel / reservations)

Telephone:

1-312-843-5794

(Post-travel queries)

Monday - Friday: 09:00-13:00 Eastern Standard Time (EST)

 

  • Help with your delayed baggage

Telephone:

1-800-828-8144

on a daily basis: 07:30-23:00 EST

 

  • British Airways customer service phone numbers for United Kingdom customers regarding Bronze, Silver and Gold Executive Club Members

 

New bookings, price or availability enquiries for flights, holidays, hotels, or car hire including new bookings using Avios or American Express vouchers

0844 493 0 747 option 2 (from the UK)
(calls charged at 7 pence per minute plus your phone company’s access charge. Mobile charges may be higher)

+44 191 4907901 option 1 then option 2 (outside the UK)

Daily 07:30 – 20:00

 

Assistance in managing your Executive Club account including all Avios balance or statement queries, as well as updating personal information

0344 493 0747 option 3 (calls charged at local rate)

+44 191 4907901 option 1 then option 3 followed by option 1 (outside the UK)

Submit documents and letters to:

British Airways Executive Club
PO Box 1125
Uxbridge
UB8 9XR

Fax: +44 1787 881405

 

Daily 07:30 – 20:00

 

For enquiries connecting to missing Avios from flown flights or partner purchases

Claim missing Avios points online

Enquiries about date/destination changes of existing flight bookings

0344 493 0747 option 1 (calls charged at local rate)
+44 191 4907901 option 1 then option 1 (outside the UK)

 

Daily 06:00 – 20:00

Enquiries about date/destination changes of existing holiday, hotel or car hire bookings

0344 493 0747 option 1 (calls charged at local rate)
+44 191 4907901 option 1 then option 1 (outside the UK)

Daily 07:30 – 20:00

Enquiries connecting to upgrading existing bookings including upgrades using Avios

0344 493 0747 option 1 (calls charged at local rate)
+44 191 4907901 option 1 then option 1 (outside the UK)

 

Daily 06:00 – 20:00

Flight booking refund enquiries

0344 493 0747 option 1 (calls charged at local rate)
+44 191 4907901 option 1 then option 1 (outside the UK)

 

Daily 06:00 – 20:00

Holiday, hotel or car hire refund enquiries

0344 493 0747 option 1 (calls charged at local rate)
+44 191 4907901 option 1 then option 1 (outside the UK)

 

Daily 07:30 – 20:00

Flight arrival and departure information

View on ba.com

View on your mobile

Special requests as well as meals and wheelchairs

0344 493 0747 option 3 (calls charged at local rate)
+44 191 4907901 option 1 then option 3 followed by option 3 (outside the UK)

 

Daily 06:00 – 20:00

Enquiries concerning to purchase of seating and extra bags

0344 493 0747 option 3 (calls charged at local rate)
+44 191 4907901 option 1 then option 3 followed by option 3 (outside the UK)

 

Daily 06:00 – 20:00

Group sales

0344 493 0765 option 4 (calls charged at local rate)

Group travel

 

Monday – Friday 08:30 - 17:00

Customer Relations

0344 493 0787 option 3, followed by option 2 (calls charged at local rate)

Make a complaint or claim online

British Airways
PO Box 1126
Uxbridge
UB8 9XS

 

Monday – Friday 09:00 - 17:00

Baggage claims

0344 493 0747 option 3, followed by option 2 (calls charged at local rate)

Baggage Claim Form

British Airways
PO Box 1126
Uxbridge
UB8 9XS

 

Monday – Friday 13:00 - 17:00

Minicom for the hearing impaired

0345 700 7706 (calls charged at local rate)

Or if you don’t have minicom access please email us

 

Daily 06:00 – 20:00

 

Tracing of late baggage

0344 493 0785 (calls charged at local rate)

Report and track delayed baggage online

 

Daily 06:00 – 20:00

Other enquiries as well as: APIS, airport information, website navigation, seating/baggage policy enquiries including allowances

0344 493 0747 option 3 (calls charged at local rate)

+44 191 4907901 option 1 then option 3 followed by option 3 (outside the UK)

ba.com site help

 

  • British Airways customer service phone numbers for Canada customers regarding Bronze, Silver and Gold Executive Club Members

 

By phone

 Tel: 1 800 452 1201 (from Canada)
     +1 800 452 1201 (outside Canada)
 Daily 0730-2000 Eastern

 By post

 British Airways Executive Club
 PO Box 300743
 Jamaica, NY 11430-0743
 USA

 

  • British Airways customer service phone numbers for Puerto Rico customers regarding Bronze, Silver and Gold Executive Club Members

 By phone  Tel: 1 800 452 1201 (from Antigua)       
     +1 800 452 1201 (outside the Caribbean)
 Daily 0730-2000 Eastern
 By post  British Airways Executive Club
 PO Box 300743
 Jamaica, NY 11430-0743
 USA

 

  • British Airways customer service phone numbers for Peru customers regarding Bronze, Silver and Gold Executive Club Members

 By phone Tel: +511 707 38 17
Monday - Thursday, 08:00-17:00
Friday 08:00-16:00
 By post  British Airways Executive Club
 28365 Bremen
 Germany

Source: https://www.britishairways.com/en-us/information/help-and-contacts/contact-us

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