How do i speak to a person at Qantas Airlines?

03/04/2020

Being a major and largest airline in Australia, Qantas Airlines facilitates its passengers with great services. All the world-class services can be availed if you book a flight ticket with Qantas. You can enjoy a comfortable and hassle-free journey with the airline, and if you have any queries about its services, you can contact the reservations team of Qantas.

Services by Qantas support

Qantas has introduced a support facility for the convenience of its passengers. You can discuss any query or issue by contacting the representatives of the airline. Here is a list of some common queries resolved by the support team:

  • Flight booking
  • Change flight
  • Cancel or refund
  • Seat assignment
  • Seat upgrade
  • Complaints
  • Baggage allowance
  • Frequent flyer program and many more services.

If you have any other queries related to the airline, you can contact Qantas customer service.

Ways to contact a person at Qantas airlines

If you need to speak to a live customer service agent in Qantas customer service you need to dial the phone number 1-800-227-4500, 61 3 8376 1167(agency number). To speak with a live representative, you need to stay on the line (usually waiting time around 2-3 hours).

Otherwise, you can use the following further options available in the customer service phone menu:

  • For your journey arrangements, as well as classic flight rewards and upgrades press 1.
  • Regarding Frequent Flyer program, Qantas Club, Qantas Premier, or Qantas Cash press 2.
  • About today’s flight arrival and departure stages press 3.
  • To hear these options yet again press 0.

If you want to know how I speak to someone at Qantas, you can choose any of these above-mentioned methods and get your query resolved. The support services provided by the airline are available round the clock and you can choose a suitable time slot as per your preferred timings. The support executives will provide assistance for all the queries and issues. All the contact details are provided on Qantas's official website.

Qantas Social Networks Customer Service

Qantas Live Chat Support

Qantas doesn’t provide live chat support. The best mode to contact Qantas is to call them at 1-800-227-4500.

Qantas support email

If you want to write an email, you need to describe the issue with complete details. The executive of the airline will revert to you through the same email with all the solutions and instructions to resolve the queries. Email ID is frequent_flyer@qantas.com.au.

 

Some more additional Qantas Airways customer service phone numbers as shown below:

  • You can contact them with these phone numbers when you're calling from The Americas as shown:
Country or territory Contact Opening hours
Argentina 0800 122 0337 (national toll-free)
Option 2
24 hours, 7 days a week
Brazil 0800 892 3346 (national toll-free)
Option 2
24 hours, 7 days a week
Chile +56 2 2 817 9500
800 835 882 (national toll-free)
Option 2
24 hours, 7 days a week
Canada +1 1800 227 4500

Deaf, hearing, or speech impaired customers can call the National Relay Service by dialing 711, then ask for us on
+1 1800 227 4500 Canada

24 hours, 7 days a week
Colombia 0800 892 3346 (national toll free##)
Option 2
24 hours, 7 days a week
Mexico +1 1800 227 4500 24 hours, 7 days a week
Peru 0800 892 3346 (national toll free##)
Option 2
24 hours, 7 days a week
USA +1 1800 227 4500

For the USA, deaf, hearing, or speech impaired customers can call the National Relay Service by dialing 711, then ask for us on
+1 1800 227 4500 USA

24 hours, 7 days a week

 

  • You can contact them with these phone numbers when you're calling from Europe as shown:

 

 

Country or territory Contact Opening hours
Austria +0800 295547 24 hours, 7 days a week
9 am to 6 pm CET, Monday to Friday - German language available
Belgium +32 2700 6781
(English only)
24 hours, 7 days a week
Croatia +381 11 2631 327 8.30 am to 4.30 pm, Monday to Friday
Czech Republic

+420 224 815 374

9 am to 5.30 pm, Monday to Friday 
Denmark +45 70 25 40 20



+45 433 149 76
9 am to 12 pm, 1 pm to 5 pm, Monday to Friday - Commercial Sales Support, reservations, ticketing

qantas.com queries
Finland +358 9 72 519 763
(English only)
24 hours, 7 days a week
France +33 1 57 32 92 83 24 hours, 7 days a week,
9 am to 6 pm CET, Monday to Friday - French language available
Germany +49 69 299 571 421 24 hours, 7 days a week
9 am to 6 pm CET, Monday to Friday - German language available
Greece +30 210 9341500 9 am to 5 pm, Monday to Friday
Hungary +36 30 1999411 9 am to 5 pm, Monday to Friday
Israel +972 3 7952133 8.30 am to 5 pm, Sunday to Thursday
Italy +41 44 511 1237 24 hours, 7 days a week,
9 am to 6 pm CET, Monday to Friday - Italian language available
Malta +356 2364 4096 9 am to 5 pm, Monday to Friday
Netherlands +31 20 2035425
(English only)
24 hours, 7 days a week
Norway +47 800 14 801



+47 230 246 49
9 am to 12 pm, 1 pm to 5 pm, Monday to Friday - Commercial Sales Support, reservations, ticketing

qantas.com queries
Poland +48 22 625 0467 9 am to 5 pm, 7 days a week
Portugal +34 915 421 572 9 am to 2.30 pm and 3.30 pm to 6 pm, Monday to Friday
Republic of Ireland +353 1 407 3278
1800 556 135 (within Ireland)
24 hours, 7 days a week
Russia and CIS +7 495 641 5121 9 am to 6 pm, Monday to Friday
Spain +34 91 542 1572 9 am to 2.30 pm and 3.30 pm to 6 pm, Monday to Friday
Sweden +46 8 590 000 90



+46 8 593 663 82
9 am to 12 pm, 1 pm to 5 pm, Monday to Friday - Commercial Sales Support, reservations, ticketing

qantas.com queries
Switzerland +41 44 511 1237 24 hours, 7 days a week,
9 am to 6 pm CET, Monday to Friday - German, French, Italian languages available
Turkey +90 212 2511315 9 am to 5.30 pm, Monday to Friday
United Kingdom

0800 964 432 (within the UK)

0845 7 747 767
Call cost up to 7 pence a minute (inc VAT) for 084 numbers.

24 hours, 7 days a week

 

Source info: https://www.qantas.com/au/en/support/contact-us.html

  • Customer Reviews
    • review-image
          • Rhonda Twigge
      • We have endeavourin to talk to a qantas help desk about a refund or credit for flights paid for for travel to Melbourne in May 2020. EDREAMS.COM reference 4965918410. Refund reference 3507932. Please advise

        .
    • review-image
          • Pauline Pearsall
      • Hi there! I am a Qantas Club Member and have been for a few years. Yesterday 4/05/21 I flew with Jetstar from Hobart to Melbourne I went to the Club Lounge to sit and relax there before my flight as usual and to my amazement and disappointment I was told I only had 10min to have my coffee as the new rules was Club Lounge closes after the LAST QANTAS flight out. My flight was 12.55pm I think the Qantas flight was 12pm so I couldn’t sit there as I always do to relax before flying. Could you please look into this issue and change the rules as don’t think it’s fair as there is quite a lot of money involved to become a member of the QFF Club Member. Thank you and I look forward to your reply

        .
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