Indigo airlines provide a number of flights to travelers at economical prices. If any customer cancels his flight booking or delays Indigo flights, they are eligible to claim a refund. Since the situation is unusual, customers are not well aware of flight refund policies and procedures and search to gather relevant information. If you have also encountered a similar situation, you can use the details described in the forthcoming section carefully.

What are Indigo refund policies?

Travelers who wish to claim a refund for their flight cancellations or delays must go through the important indigo airlines refund policy; some of the important highlights are mentioned below:

• If you wish to receive a full refund for your flight cancellation, then you must cancel your booking on the same date of flight reservation and request a refund within 24 hours.
• If any person cancels the reservation after 24 hours, then there will be a deduction in the refunded money.
• If Indigo cancels your flight booking, then they will provide an alternate flight option to your destination; you can cancel that flight and claim a refund for the inconvenience caused.
• If you suddenly cancel your flight reservation due to a medical emergency, you must attach the supporting documents to get a full refund.
• For “No-show” and unused tickets, airport taxes will be refunded.

What is the Indigo refund procedure?

If your flight is canceled the first time and you are not aware of indigo airlines refund, then you can claim a refund using two approaches. Elaborated descriptions of both ways are given in the following section. They can utilize any one medium according to their preference:

Online procedure to get a refund from Indigo:

This approach requires customers to follow the straightforward steps described below:

• Visit the official Indigo airline website.
• Press “customer login” to proceed further.
• Enter your registered existing Indigo credentials to login into your account.
• Now, you must tap on “manage booking” from the top menu bar of the homepage. And select the option of “edit booking.”
• Now, to retrieve your flight booking, you must enter PNR/ booking reference number and the passenger’s last name and email address. Press on “get an itinerary.”
• Once you receive your flight information, press flight change cancellation and claim a refund.
• As the refund form is generated, you must fill in all the required details and provide the reason for flight cancellation and refund request. Attach the verifying documents.
• Press the submit button.

Offline procedure to get a refund from Indigo:

Another alternative to request a refund from Indigo is by reaching the customer care service of the airline.

To use this option, customers must dial the official phone number: 1-877-606-2560

The call will be attended by an automated voice that will ask the callers to follow certain instructions to get associated with a dealing representative. As the call gets connected to a live representative, they can request to get a refund mentioning their reason for the refund claim.

How much time is taken for Indigo to process your refund?

The time taken by Indigo to refund your ticket cancellation money depends upon your mode of transaction for purchasing your flight ticket.

If any person has made a flight booking using an online payment mode, his refund will be processed within 7 business days in the original mode of money. While if any passenger makes payment in cash at the domestic airport counter, then it will take 15-20 business days. For payment made at an international airport counter, customers have to write to [email protected] to get the required assistance. 

How to check the refund status on Indigo?

If any person has used any of the above-described methods to request a refund and wishes to check indigo airlines refund status, then you must follow the given steps online:

• Visit the official Indigo airline website or launch a mobile application.
• Click on “refund status” under “info” from the homepage.
• Enter the flight booking number and passenger’s name and press the “track flight refund status” button.
• You will get relevant information.

How can a refund be obtained if you made a reservation via a travel agent?

If any passenger makes an Indigo flight booking via a travel agency and post canceling their booking, they are curious about a refund. They must not be worried about the situation. Indigo will refund money in the travel agency account to claim their money back; customers must contact directly to travel agent.

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