How to Add Special Assistance to Malaysia Airlines?

Traveling can be an exciting experience, but it can also be challenging, especially for those with special needs. Malaysia Airlines understands the importance of making travel accessible and comfortable for everyone, which is why they offer special assistance to their passengers with disabilities or reduced mobility. In this blog, we will guide you on how to add Malaysia airlines special assistance to your Malaysia Airlines booking and make your travel experience a smooth and enjoyable one.

Types of Special Assistance

Malaysia Airlines offers special assistance, including wheelchair assistance, mobility aids, special meals, and travel for blind or visually impaired passengers. Depending on your specific needs, you can choose the type of special assistance that best suits you.

How to add Special Assistance? 

You can book or add Malaysia airlines wheelchair assistance by contacting Malaysia Airlines' reservations department directly. It is advisable to book your special assistance at least 48 hours before scheduled departure and ensure your request can be processed. You can book special assistance either online or over the phone. You will have to provide the details mentioned underneath.

  • Your full name and contact information
  • Your flight details 
  • The type of special assistance you require
  • Once you have given all the details, Malaysia Airlines will process your request and provide you with confirmation of your special assistance. 

Arriving at the Airport: You should inform the Malaysia Airlines check-in staff about your special assistance requirements. They will assist you with check-in procedures and guide you to the departure gate. If you require a wheelchair or mobility aid, the airport staff will provide you with the necessary equipment and accompany you to the gate.

Onboard the Flight: Once onboard, the Malaysia Airlines cabin crew will be available to assist you with any special needs. If you require a special meal, it is advisable to inform the cabin crew at least 24 hours before your flight. They will ensure that your meal is prepared and ready for you during the flight.

Thus, you can easily add your special assistant. However, if you are enabled to do so, you can request special assistance through the Malaysia Airlines Assistance request form, call, and through various ways. Here is how you can do it. 

Malaysia airlines assistance request

To request special assistance from Malaysia Airlines, you can follow the steps below:

  • Contact Malaysia Airlines' reservations department: You can call the department directly or use their online booking system to request special assistance. It is advisable to book your special assistance at least 48 hours before the flight schedule. 
  • Provide the necessary information: When booking your special assistance, you will need to provide your full name and contact information, flight details, the type of special assistance you require, and any additional information about your needs.
  • Fill out the request form: if you fail to do so, you can fill out the form that is available on the site and ask for help.
  • Confirm your request: After you have provided all the necessary information, Malaysia Airlines will process your request and provide you with confirmation of your special assistance.


Malaysia Airlines is dedicated to making travel accessible and comfortable for everyone.. By making a Malaysia Airlines Assistance request in advance; you can ensure that your travel experience is smooth and stress-free. If you have any concerns, you can contact Malaysia Airlines' reservations department directly, and they will be happy to assist you.

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