When can I expect to get a refund from JetBlue?

JetBlue requires all the important details before processing a refund, but once you provide all the details, it takes around 20 days to receive a refund. No matter what payment type you used- credit card or cash, to book a JetBlue flight, you get the refund twenty days after the request submission.

You can process the JetBlue refund on your own by visiting the official website of JetBlue and following some easy steps. However, the JetBlue live agents can help you out in real-time if you face technical pitfalls!

General Refund Terms and Conditions at JetBlue 

Below-given are some refund conditions imposed by JetBlue to accommodate the needs of its travelers:

Non-Refundable Flight Tickets

  • You can only make the full refund claim if you cancel the reservation within a day of its initial purchase.
  • However, if you cross the free cancellation period, the airline provides travel credits if you are eligible for any.

Refundable Flight Tickets

  • When you purchase a refundable flight ticket from JetBlue, you are allowed to cancel the reservation online without paying any fees if you complete the formalities within a day of booking.
  • As per the JetBlue refund policy, you can cancel the reservation hours before the scheduled departure by paying cancellation charges. The airline refunds the eligible amount or provides travel credit to benefit your future journey.

Basic Fare

  • You must know that at JetBlue, the Basic fares are categorized as non-refundable flight tickets.
  • You might have to pay cancellation charges of around 200 USD per person if you travel within the boundaries of the following regions- US, Mexico, Caribbean, or Central America.


  • If you are a no-show, the airline forfeits the entire booking and cancels your whole itinerary.
  • Also, when the airline registers you as a no-show, you might not get a refund at all for your cancelled flight, so it is still a better option to voluntarily cancel or reschedule the flight if you face any irregularities with your itinerary.

Travel Bank Refund

  • The airline sends the refund credit to the passenger’s Travel Bank Account if they cancel a non-refundable fare from JetBlue.
  • Also, there is no validity period on JetBlue travel credits so a passenger can use them anytime they wish to purchase a new flight.

No matter if you need a JetBlue refund due to covid or due to any underlying personal reasons; the airline has stored a reward for you. Also, there might be times when you face difficulty retrieving a refund on your own; you can take help from the airline travel consolidators in such difficult scenarios.

Official link: https://www.jetblue.com

Regarding refunds: https://www.jetblue.com/help/refunds

Customer service: 1 (800) 538-2583

  • Customer Reviews
    • review-image
          • Guadalupe
      • Yes due to this pandemic can not fly please refund

    • review-image
          • Justin Hsu
      • I ordered my ticket from jet blue during september at my army basic training, and the return date is supposed to be on the 5th, which the receipt states. But fast forward to November, they send me an email changing my return date from 5th to 6th, that would get me charged with AWOL by army, so I had to cancel the ticket and get the refund without refunding the service fee, because the ticket has been purchased for more than 24 hours. I have to purchase it again to come back at an earlier date which there's a possibility that no one is in my AIT camp at that time. The email for the refund kept emphasizing their credit bank that I wasn't really aware of, I just hope the remaining refund can go back to my card, since I cancelled it before the flight date.

    • review-image
          • PATRICIA westbrooks
      • My trip to Liberia, Costa Rica was cancelled do to the coronavirus in April, 2020. I was given a credit till December 2020. But the country is still close. And coronavirus is still going on. I would appreciate a refund for my tickets. Thank you.

    • review-image
          • richard g. guillet
      • my cruise was cancelled by nowegian for august 9th to the 16th, reason of cancellation was the coronavirus. please refund my money for confirmation codes lioggk and bgcimv. thank you

    • review-image
          • Carmen D. COLON
      • Have return flight North Carolina To San Juan,PR In August 2020 which I need to cancel, but cannot find flight Info. Cannot communicate with JETBLUE cust. service.

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